Why I cannot Print???? (Computer Networking Solution)

Computer Networking Solution

One of common problem that I face in daily job is printer cannot print. By the way I work in IT department and one of my jobs is to settle user computer problem.

So, back to the printer problem. Normally user will call and say “I cannot print…why?”, User also will say, “This morning I can print….why now I cannot print?. User will call direct to IT people when they face problem.

Normally when I received that call, I will ask, is there any error message? They will say “ I don’t see any error message” or “Too long for me to read” or “I don’t understand what it says”. I may ask another question in order to rectify the problem over the phone. Some user don’t like it and simply say “You just come over here and settle my problem”.

So basically, when we face problem with Computer, look at the error message, try to understand it and follow as instructed. If you have no idea what it says, presses the ‘print screen’ button and paste to excel or words. Pass the file to your IT guys. The message is important for IT people to understand about the problem and solving process will become faster.

You can troubleshoot the problem by you self by doing simple check.

1. Check weather the printer was installed in your Computer or not? This may sound strange but for me this is what you should check first.( For WinXP SP2 – Click Start -> Printers and Faxes)
2. At the same place also, check the status of your problem/default printer, is it ‘ready’ or ‘offline’? Is the printer icon blur or not? If ‘ready’, means and the printer icon is not blur, means the printer is OK, you should be able to print. If you cannot print, the problem is not with the printer, look at others. If the printer status is ‘offline’ and the printer icon is blur, than you need to make the printer online.
a. If it is a network printer ( the printer has it own IP Address )- Check weather the printer is on or not. Check also for any error message. From the message start your troubleshooting.
b. If the printer is ‘network’ printer but connected to other computer in your office LAN(Local Area Network), please check if the computer that the printer connected to it is on or not? Try to print from the computer that the printer connected to it. You will not able to print to that printer until the computer that the printer connected to it is able to print.
3. After you try all, but still not working than call your IT guy.

For my case, the message that I receive is 'too many connection'. So I just reset ( on and off ) back the printer and the user is able to print as normal. :)



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